Training Assistant

Customer Service/Call Centre/BPO

Website PMVA Inc.

We are a premium outsourcing company who hires virtual assistant

PMVA is in need of a Training Assistant who will be responsible for new hire training and  developing the knowledge and skills of a company’s workforce. Its goal is to ensure that a company has a workforce that can meet the current and future business objectives and deliver quality services to clients.

 

DUTIES: 

– Facilitate and handholds Virtual Assistant’s training.
– Sending weekly reports about the progress of the VA’s.
– Attends all Training Session, and catch-ups to Meetings with the VA’s and the client.
– Creates and develops process notes for every type of task especially in the unpacking and addressing unfamiliar tasks.
– Conducting catch up with the VA’s and monitoring of attitude and performance.
– Communicates roadblocks and errors to AU Outsourcing Technician.
– Monitors and updates KPI Spreadsheet on the Virtual Assistants under implementation stage of training.
– Assist Virtual Assistants for queries and in developing skills prior to deploying in operations.
– Communicate schedule conflicts to REIL training coordinator.
– Attends all scheduled training in REIL (per assigned module)
– Reviews, checks, and monitors the attitude, performance, and attendance of REIL cadets during the REIL training
– Administers and provides assessment and locks the scores for each module in the score-rating spreadsheet.
QUALIFICATIONS:

– Bachelor’s degree or vocational graduate with relevant experience.
– Relevant experience in working as Property Management Virtual for 6 months and one year as Training Assistant in the same field in Real Estate Campaign / Project.
– Well-versed in English communication skills, both written and verbal.
– Ability to be highly organized and work under a high pressure environment.
– Analytical skills and possesses advanced research.
– Computer literate and database management skills.
SALARY: 22,000 PHP

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